Engage Visitors On Your Website

Private Investigator
Live Chat Services

If you want to increase your chances at closing a private investigator sale, you need to talk to them while they’re on your website. That’s where LiveChat comes into the picture. When a person visits your site, LiveChat will immediately engage with them and alert you of a new visitor. You’ll get a message on your phone, and you can chat with them directly through your site.

Typing and Chatting with Private Investigators using Livechat

The Problem

You’re Missing Leads – Right Now!

If you have a website with traffic, customers are more than likely browsing your website… but no one is talking to them.

Most visitors won’t ever engage your services because they, either don’t know what they’re looking for, or they’re shopping around for services they think they need but can’t find on your site. This disconnect is what makes visitors who are interested in your services leave your website.

While click to call buttons and phone numbers do help, this approach doesn’t always guarantee a call. Some visitors send emails requesting a quote for an investigation that won’t get answered until it’s too late. Even if you answer in time, they may never reply or call you back, especially if they’re shopping around.

The Solution

Talk to Them: While they Browse

Something or someone needs to engage with your clients to help them take the next step and become solid leads. You need a system that is going to help capture your visitors while they’re browsing your website. With LiveChat, you will be alerted on your phone when a visitors lands on your site, and after a predetermined amount of time, LiveChat will engage your visitor with a targeted message based on what page they’re on.

This immediate interaction is going to connect better with your target audience, help you engage your visitors while they’re on research mode, help you increase your engagement levels, increase your lead conversions, and grow your business.

How it Works

We can do it for you, or you can do it on your own.

There are two ways for you to do this. You can sign up with us, and we’ll assign a resource to manage your chatting services during business hours. Or you can sign up and use it on your phone or computer.

If you’d like to do it on your own, we have partnered with a company called LiveChat, Inc. to give you a 60 day free trial of the system. This is our affiliate link to take advantage of the 60 day trial: Free Trial for Investigators.

The affiliate link gives us a small commission if you decide to sign up with them, this commission does not impact your price of the service. 

A Typical Request

How to Use Live Chat?

LEAD MAGNET

Live Chat for Sales & Leads

Put your website to work by providing you with the virtual sales team your website never had. Our team is composed of former private investigators who understand the needs and behaviors of your client base. We will engage with your visitors to help them become solid leads. Our goal is to close the gap between ” just shopping” and buying.

HELP YOUR VISITORS

Live Chat for Consultation

Give your visitors the help and support they need while they are in research mode. Our team will handle the online messages to ensure you only receive the leads that matter. We won’t talk about pricing or give out information that could jeopardize your company. Instead, we’ll  work to schedule an appointment, get a phone number, and an email – along with the best time to call.

WHILE ON THE GO

LiveChat on the Move

When you’re on the move or out on surveillance, our team can keep your chat windows active to handle the conversations while you’re away. Our goal is to turn visitors into leads, our team can help provide your visitors the information they need by extending your online hours and increase the number of leads.

ALWAYS READY

Extended Hours / After Hours

Live Chat works best when you have a dedicated person actively interacting with your visitors. When you’re not available and need help chatting with visitors while you’re at a conference, event, or after business hours, our team can pickup the slack and provide your visitors with a live person to chat with when you’re unavailable.

Frequently Asked Questions

Can I do this myself? Or do I have to hire you?

You can absolutely provide this service to your clients without having to engage our company. Here is our affiliate link for Live Chat it gives you a 60 day free trial:  Free Trial for Investigators. If you don’t want to deal with the setup, we’re here for you.

Will people know they’re talking to Investigator Marketing?

Our Live Chat service is 100% white labeled and branded to fit  your company colors and styles. We will use different agents, but we will never disclose our company name to anyone. As far as the visitor is concerned, they’ll be talking with an investigator that works for your agency.

How will I know that you’re working?

We will provide you with monthly reports showing you the number of chats our agents handled on your behalf. You can also visit your website within the allocated time slots that you have requested and you can keep us honest by chatting with our team.

What if you can’t answer a question?

We are former private investigators and have a very good understanding about the industry. If we stumble upon a question that we can’t answer, we will try to steer the conversation towards common ground to keep your company from looking bad in the eyes of your client. We will then direct your visitor to contact you directly while at the same time collecting their name, phone number, and email information.

What if they ask questions about pricing?

Unless you give us direct instructions to talk about pricing, this is a topic that we avoid by asking the visitor to contact you – the owner – directly. We again try to get their phone number, email, and contact information to make sure they’re taken care of.

What happens after the visitor becomes a lead?

When a visitor becomes a solid lead, we collect all the important information and schedule a time to meet or speak with their assigned investigator. If you have pre-surveillance requirements, we will collect all the paperwork and information to make your job easier. Once we have the information you need, we will send you all the client information to help you get started.

Discover what we can achieve together.

Investigator Marketing was the best investment we could have ever made. The logo, the name, the website design, and overall strategy – has been invaluable for us. It helped us become an actual powerhouse in Chicago with dozens of leads per month directly attributed to our website.

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