We have talked about LiveChat multiple times in the past and referrer many clients to use their system. If you haven’t heard of LiveChat, or don’t know how it works, here is a short summary:
LiveChat is an online chat solution that helps you connect with your website visitors. When using LiveChat, you can see in real time the way visitors navigate your website, then approach them on each step of the buying process. So rather than having a visitor come to your website looking for investigation services and leaving because they can’t figure out what they need, you can give them the opportunity to chat with you directly – or you can engage them directly and see if they need any help.
LiveChat comes with a ticketing system built into the application. The ticketing system allows you to receive customer questions when you are sleeping or unavailable. By creating tickets from your chats, you can stay in touch with customers when you need some time to deal with their cases. You can also receive your support emails as tickets and handle them in one place.
The difference between LiveChat and other similar systems, is the fact that you get the notification on your phone immediately as they come in. This means that you don’t have to be on your website to chat with them directly. We have clients that use LiveChat and have closed leads while they’re out on surveillance, running background checks, etc.
So, does it work? If you’re getting the traffic to your website, this system works. We have a client chatting to 10 people per day, I can’t tell you how many of those he is able to turn into clients, but he’s loving the app so I’m going to say a fair amount of them are turning into clients. Learn more by visiting their customer service page here.